Terms & Privacy
Terms of Service
Last updated: March 17, 2026
Welcome to Nuo ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Nuo platform, including our mobile applications, web services, IoT devices, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
1. Eligibility & Account Registration
You must be at least 16 years of age to use the Service. By registering, you represent that all information you provide is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Privacy Policy
Last updated: March 17, 2026
Nuo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our mobile applications, web services, and IoT devices (collectively, the "Service").
7. Data Security
We implement industry-standard security measures including: AES-256-GCM encryption for sensitive data at rest, TLS encryption for all data in transit, encrypted storage of health provider OAuth tokens, secure session management via Stytch, regular security audits and penetration testing, replay attack protection rejecting events older than 30 seconds.
8. Third-Party Services & Integrations
We integrate with the following categories of third-party services: Authentication (Stytch) for secure email magic link and SMS OTP login; Payment Processing (Stripe) for subscriptions and product purchases; Push Notifications (OneSignal) for alarm reminders, wake confirmations, and buddy activity alerts; Health Data Providers (Whoop, Oura, Garmin, Withings, Polar) via OAuth-based cloud connections.
9. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Wellness check-in data is retained for trend analysis and aggregated over time. Upon account deletion: personal data is deleted within 30 days, anonymized analytics data may be retained for product improvement, and health integration tokens are immediately revoked and deleted.
10. Your Rights & Choices
Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal information; port your data to another service; opt out of certain data processing; withdraw consent for optional data collection; and request information about data sharing. To exercise these rights, contact us at privacy@nu-o.com.
11. Children's Privacy
The Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete that information promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. We implement appropriate safeguards, including Standard Contractual Clauses where required by GDPR.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and through the Service, with the "Last Updated" date revised accordingly.
14. Contact Us
If you have questions about this Privacy Policy, please contact us at: Nuo, Inc. Email: privacy@nu-o.com For data protection inquiries in the EU/EEA: dpo@nu-o.com We will respond to your request within 30 days.